Return & Refund Policy

1. No Cash on Delivery (COD)

At Teeyan.in, we only accept prepaid orders. We do not offer Cash on Delivery (COD) as a payment option.

2. Return & Refund Eligibility

We strive to provide high-quality products, but if you receive a damaged or broken product, you may request a return or refund under the following conditions:

2.1 Required Video Evidence

• To qualify for a return or refund, you must record an unboxing video from the moment you open the package.

• The video should clearly show the damage or defect in the product.

• Blurry, unclear, or edited videos will not be accepted.

2.2 Valid Reasons for Return/Refund

To be eligible for a return / refund:

• Product received is damaged or broken.
• Wrong item sent (must be reported with video proof).
• You must contact us within 3 days of delivery
• You must provide video evidence of the damaged product, taken while unboxing or unpacking the original shipment

We do not offer returns or refunds for:

• Change of mind after purchase.

• Incorrect size, color, or design ordered by the customer.

• Minor variations in color or design due to screen resolution.

• Delayed delivery due to courier logistics.

3. How to Request a Return/Refund

If you receive a damaged product, please contact us by Email us at [teeyan.jewelry@gmail.com] or +91-7986879148 within 2 days of delivery. 

You must provide video evidence that the product was damaged when received. This video must be taken while unboxing or unpacking the original shipment, clearly showing:

• The original packaging being opened
• The product's damaged condition

This video is required to verify that the damage occurred during shipping and was not caused by mishandling after delivery.

4. Returning Goods

You are responsible for the cost and risk of returning the goods. Send the goods to the address provided, using an insured and trackable mail service.

5. Refund Process

• If approved, refunds will be processed within 5-7 business days.

• The amount will be credited to the original payment method used during the purchase.

• Shipping charges (if any) are non-refundable.

Contact Us

For any queries regarding returns or refunds, please contact our customer support team at teeyan.jewelry@gmail.com.

We appreciate your understanding and cooperation in ensuring a smooth shopping experience at Teeyan.in!